Player support

Need a hand
with your line?

Railcade is available now in desktop browsers. Android and iOS releases are coming soon. See the controls, modes and scoring guide for help getting started. If you need us, include your device and Railcade version/build. Never send a password, sign-in code or identity document.

Email support

For gameplay, progress, account, privacy, or accessibility help:

support@railcade.com

Find your game

Arcade and Sports offer Endless and Time Attack. All three modes have Easy, Normal and Hard. Open Help & about in the game menu for controls and training, or read the player’s guide.

My score is saved locally

A personal best on your device is different from an online leaderboard entry. Online rankings depend on account eligibility, connection, service availability and result verification. A locally saved result does not guarantee a leaderboard entry. You can keep playing locally when online competition is unavailable.

Progress and accounts

Core progress is saved locally. When “Protect progress” is available and enabled, supported settings, achievements, and scores can sync through your linked sign-in. If a sync fails, do not clear app data or uninstall before contacting support.

Age settings and unavailable features

Open Settings → Age settings for the available review and support options. Some features depend on age eligibility and platform permissions. If the game asks for verification or an update approval, follow the steps it shows; changing a local setting does not bypass a required platform check.

Desktop web demo and full game

Sign in to try five active minutes each of Arcade, Sports and Missions, once per account. Difficulty and submode choices share that mode’s allowance. Menus, pauses, background time and training do not use it. At zero, the run pauses: unlock or recover the full game to continue, or return to the menu and try another mode. Tutorials and browsing remain free.

One US$4.99 purchase unlocks unlimited web play and linked ad-free access on supported mobile apps when available. No subscription. Any existing valid ad-free purchase already qualifies; do not buy again. Website checkout can be completed without a Railcade account and uses a recovery email. Optional account linking lets you use the purchase elsewhere. Mobile will be free to play at launch; website gameplay has no ads.

Recover an existing purchase

For a website purchase, open Menu → Full game → Recover website purchase and use the email entered at checkout. The email link recovers purchase access; it does not sign you into a player profile. Check spam if the message is missing. If you no longer have access to that email, contact support before buying again.

For Apple or Google Play purchases, use the app’s Restore purchase action with the original store account. A Railcade account is optional for the native purchase itself. To use a purchase across supported platforms, sign in and explicitly link it to your Railcade account, then use that same Railcade account elsewhere.

If a purchase is missing, contact support with the platform and purchase date. Do not send passwords, recovery links or payment-card details. Account deletion can remove linked website purchase recovery records; see the deletion page before deleting. Purchase recovery does not restore deleted gameplay progress, and deletion is not a refund request.

Report a bug or accessibility issue

Include what you expected, what happened, whether it repeats, your game mode and difficulty, and the mission number or Endless/Time Attack choice. A screenshot or short recording can help; hide personal information first. For accessibility issues, tell us which control, text or effect is difficult to use.

Delete an account

Use the in-app account control when available, or follow the verified request process on the account deletion page.